All UK orders are processed within 5-7 working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to Covid-19 there may still be some delays in delivery that are outside of our control, however please allow up to 7 working days for delivery.
In the event that your order arrives damaged in any way, please email us as soon possible at email@example.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions please don't hesitate to contact us at firstname.lastname@example.org